Refunds Policy

REFUNDS

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Our policy lasts 3 days. If 3 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.

To process your refund, we require a receipt or proof of purchase, as well as photo evidence of damaged goods. Please email these to hoppinpreps@gmail.com

Please do not send your purchase back to the manufacturer.

Items eligible for refund: 

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hoppinpreps@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.